When you order is placed, is when the Kitty Kick Stix creation process starts. Each order is handmade. This means we cut, sew, and stuff each cat toy after your order is placed to ensure the FRESHEST and STRONGEST catnip. Our toys do not sit in a warehouse or on shelves. We start this process as soon as your order is placed and try to have it ready to be shipped in 24 hours.

Since these are handmade and the demand fluctuates, it can take up to 3 days to ship out. If we do not ship it within 72 hours from the time you order, we will include a FREE 6″ mini-stix. If you have any questions during the order process or to find out order status, please contact us. *Please note this does not apply to holidays as we are usually resting our paws.

Customer Service Hours

M-F: 8am - 5pm

Sat: 10am - 4pm

Sun: Closed