When your order is placed, is when the Kitty Kick Stix creation process starts. Each order is handmade. This means we cut, sew, and stuff each cat toy after your order is placed to ensure the FRESHEST and STRONGEST catnip. Our toys do not sit in a warehouse or on shelves.
We are a family owned business and will try to respond to all emails within the same day. If you don’t hear from us within 24 hours, let us know as we may have missed the original email.
Customer Service Hours:
M-F: 8am – 5pm
Sat: 10am – 4pm
We try to get all orders stuffed and processed as fast as possible. The best way to reach customer service is either email firstname.lastname@example.org or contact us below.