FREQUENTLY ASKED QUESTIONS

KittyKickStix is aware that ‘copy-cat’ kick stix products exist in the market and we take very seriously the impact to us and your cats.

Copy-Cat “Kitty Kick Stix” may not have 100% Organic Catnip, may have harmful material mixed within, and worst off not made in the USA. Anyone can make a Kick Stix, but often they lack the high quality, freshest catnip, superior craftsmanship, and consistent hand-made production that we offer. Kitty Kick Stix has always taken pride in creating great cat toy products and we are determined to make sure all customer purchase directly from the Original Kitty Kick Stix.

Purchasing a Kitty Kick Stix from a website other than www.KittyKickStix.com is done at your own risk. Other than that – here are some other popular questions.

FAQs

Are these made in China?

Absolutely NOT. The difference between our cat toy and the thousands of others is the fact that they are 100% handmade in the USA. Even the fiber that is used to stuff each Kitty Kick Stix is Made in America. We strive for the highest quality cat toy product available and would only produce a toy that we would personally give our own cats. Learn more here. Meow!

Can I return this product? My feline is not interested in it.

This is a handmade product that requires time, material, and cost to make. Sometimes rubbing an existing toy with this helps or rubbing extra catnip on the outside. Another thing to try is rubbing Honey Suckle on the outside of the toy. Fee free to email us at info@kittykickstix.com and we can work with you on figuring out how to get your cat a kickin’.

Can you refill the Kitty Kick Stix?

The stixs are sewn shut so you cannot refill them, but we do have some suggestions. We recommend purchasing catnip spray or rubbing additional catnip on the outside. You can also put catnip in a plastic bag with the Kitty Kick Stix, then rub the catnip around the bag/stick, let it sit for 24 hours for the scent to absorb the scent. Your cat may attack the bag during this process, it is recommended you do this while they are sleeping.

Do they come with any sort of Guarantee?

Great news, we do sell Kitty Kick Stixs that come with a ‘It Rips, We Ship’ guarantee. If the Kitty Kick Stix rips, breaks, or comes apart, let us know and we’ll mail out a replacement. These are made of stronger fabric and should hold up to some of the strongest ‘kicks’ out there. They are called our Clawtastically-Strong stixs and you can find them here.

How can I keep my Kitty Kick Stix fresh?

Catnip is a natural plant and will fade with time. Weather, temperature, and location play an important part on how long the ‘scent’ lasts. We recommend catnip spray to refresh the stixs from time to time. You can also put catnip in a plastic bag with the Kitty Kick Stix, then rub the catnip around the bag and stix. Seal the bag for for 24 hours for the stix to absorb the scent.

How long does it take to ship?

Each Kitty Kick Stix toy is handmade to order. That means we will cut, stuff, and sew each toy by hand. With our 72-hour guarantee, if we do not ship it within 72 hours from the time you order, we will include a FREE 6″ mini-stix. We do try and get all orders shipped within 24 hours.

If you have any questions during the order process or to find out order status, please contact us. *Please note this does not apply to holidays as we are usually resting our paws. Read more here 

I want a FREE cat toy

Sure thing! We would love to see your cat with our toy first! Simply post a picture of your cat with our toy on facebook.com/kittykickstix or instagram.com/kittykickstix, tag us in the photo and hashtag #kittykickstix in the comment. Send us the link and we’ll send you a free toy.

The smell is so STRONG my cat is STONED

We have seen this happen before. We use ultra-potent catnip and mix it throughout the stix. Our catnip is grown in the USA and never sits out for more than 3 days – some of the strongest available. We recommend you provide some water to your cat and turn on the TV. Your cat may need to take a ‘catnap’ for a bit before playing again.

What happens if it rips open?

Oh no! We do add extra strong catnip to the center, sometimes cats will do anything to get to that scent. Since all cats react different, we can guarantee every stix. We would ask you to email us and attach a photo. We would love to see how we can help.

What is Catnip?

Catnip Leaf is in fact not a medicinal herb but a narcotic. Felines have a sense of smell that is far more developed that that of humans – by a magnitude of several million. In fact, it has been suggested that felines perceive scent in the same way that humans perceive color. Just as certain wildcrafted herbs can cause humans to have visual hallucinations, so too does catnip leaf cause your tabby to experience olfactory hallucinations – which, if the typical cat response is any indication, are highly pleasurable, but ultimately harmless.

Customer Service Hours

M-F: 8am - 5pm

Sat: 10am - 4pm

Sun: Closed